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Productiontrax.com Monthly Newsletter
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Customer Edition
March 2007
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To All Our Customers,
For many of us, the month of March heralds the
coming of a new season -- Spring! Flowers begin to
bloom, warm sunlight chases away the cold and
dreary nights, and for many of our contributors, new
musical discoveries will begin to unfold! Therefore,
it's only fitting that the staff at
Productiontrax.com is "Spring"ing
into action and giving you the ultimate in
buying potential for music, sound effects and
stock
footage. Our goal is to become the largest and most
frequented database of royalty free media anywhere,
and
that translates to only the highest quality media
supplied by
our composers and contributors.
In order to make Productiontrax.com the most
efficient and effective resource for you, we are excited to
announce some new additions to our site, which you
will find highlighted below for your convenience. Enjoy
reading, and as always, we happily welcome any
questions, concerns or feedback as we continue to
improve our site!
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IMPORTANT -- Planned System Maintenance!
Upgrades to payment gateway...
On Saturday, March 10, 2007 from 5:00 AM to
5:20 AM (Pacific time), we will be conducting
planned payment gateway maintenance. During this
time, you may experience intermittent connectivity or
brief delays when processing transactions, and
accessing Merchant Interface features and
functionality.
We apologize for any inconvenience
this planned maintenance may cause, and we thank
you for your patience as we work to enhance the
payment gateway. Should you have any questions
regarding these updates, please contact Customer
Support at support@authorize.net.
Contact Customer Support
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Customer Surveys
Your feedback is important to us...
We are currently in the process of making short
courtesy calls to a variety of our customer base to
follow up on orders and check on customer
satisfaction. In addition, we have also been asking
customers to take a quick over-the-phone survey so
that we can obtain constructive feedback on how to
better improve our site and services.
If you receive a call from us, don't be alarmed! Also,
the survey is completely optional, and if we happen
to miss you during normal business hours, we will
simply leave a short message to let you know we
called.
We are happy to offer a 10% Off Coupon to
customers who would like to complete our short
survey, either over the phone or via e-mail, as our
way of saying Thank You for being a
Productiontrax.com customer! If you would
like to offer comments or suggestions on what we're
doing well or where we could improve, please click
the link below for a variety of ways to reach us!
Give Us Your Feedback!
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Productiontrax.com is Fighting Online Crime!
New security updates are being added...
We are pleased to announce that we now have new
weapons in the fight against hackers and scammers!
Productiontrax.com will soon display the
"Verified by Visa / Mastercard Secure" icons, as well
as the "HackerSafe" logo as our continual promise to
make online shopping safer and more convenient for
you.
We value the privacy and
confidentiality of the information supplied by
customers during a purchase. These new security
features will not only enhance our payment gateway,
but it will also amount to increased on-site security
and protection, even if you're just browsing for tracks.
Have Questions? Ask Us!
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Thank you for your continued support of
Productiontrax.com. We wish you the best of luck
and good fortune in all of your creative endeavors,
and we look forward to being the official online
source for all your royalty free media!
Sincerely,
The Productiontrax Team
Productiontrax.com
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